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FAQs


Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. Our support staff are here to answer your questions. If you have any questions, please send us an email at myqueensroyalhair@gmail.com

Q: How long do you expect the human hair weave to last?

A: 100% human hair can last over 1 year and more if taken good care.

Q: How many hair extensions can make a full head?

A: Take the example for the virgin hair, the virgin hair needs 2-3 bundles for full head and can varies according to preferences.

Q: If I am not satisfied with the hair, can I return it?

A: You should contact us within 15 days if you are not satisfied with the item. Because we allow to return within 15 days after the product is delivered. Please keep the item in original condition, items have been used or washed is not allowed to return anymore. if you want to know more information about the returned product, please refer our return policy.

Q: My product arrived damaged, what should I do?

    A: Please visit our Returns page for product return/exchange details.

    Q: What is the return policy?

      A: Please visit our Returns page for product return/exchange details.

      Q: How can I contact Queens Royal Hair?

        A: If you have any questions, please feel free to contact us: 
        www.queensroyalhair.com
        Email: myqueensroyalhair@gmail.com
        Q: Where do I enter the discount code?

          A: Once the product is added on the cart, click on “Checkout” button to view your shopping card. On this page, you will have an option to update your cart or use discount code.

          Q: How long will it take for my item to arrive?

            A: Please see our Shipping page for shipping details.

            Q: How do I know my order is shipped?

              A: A notification email will be sent to you once the order is shipped from our store. Please note, sometimes the order confirmation email could land in your spam folder. Please check your spam folder.

              Q: What forms of payment do you accept?

                A: Our store is powered by Stripe and we accept all major debit and credit cards issued by VISA, MasterCard, American Express, and Discover. We accept payments through Paypal as well.